RM98 Terms & Conditions – Complete Platform Rules Guide for Malaysia

1 Definitions & Interpretation

In these Terms & Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "RM98" refers to the online casino and sports betting platform operating under the domain rm98.io.
• "Member" / "User" refers to any individual who has registered and holds an active account on the RM98 platform.
• "Account" refers to a user account registered on the RM98 platform with unique login credentials.
• "Funds" refers to funds in Malaysian Ringgit (RM) that have been deposited, credited, or are available in a member's RM98 account.
• "Bonus" refers to any free credits, bonus funds, free spins, or other promotional benefits granted by RM98.
• "Wagering Requirements" (Wagering Requirement) refers to the number of times a bonus or deposit must be wagered before a withdrawal is permitted.
• "KYC" (Know Your Customer) refers to the identity verification process required prior to the first withdrawal or upon request by RM98.
• "Platform" refers to the rm98.io website, mobile application, and all related services provided by RM98.

2 Membership Eligibility

To register for and use the platform RM98, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be an individual legally capable of entering into a binding agreement.
• Not a citizen or resident of any jurisdiction that prohibits participation in online gambling activities.
• Not currently subject to any self-imposed or authority-imposed gaming exclusion.
• Acting on your own behalf and not as an agent or representative of any third party.

3 Account Registration

Each individual is only permitted to hold one (1) RM98 account only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all funds therein.

During registration, you are required to:

• Provide accurate, truthful, and complete information, including your full name, phone number, and a valid email address.
• Ensure that all information provided belongs to you and not to any other person.
• Notify RM98 of any changes to your personal information within 14 days.

Process KYC (Know Your Customer) may be required prior to your first withdrawal or during a security review. Required documents may include a Malaysian identity card (MyKad), utility bill, or other documents as specified by RM98. Failure to complete the KYC process within the stipulated timeframe may result in temporary account suspension.

4 Deposits & Payments

RM98 supports the following deposit methods for Malaysian users:

The following terms apply to all deposits at RM98:

• The minimum deposit is RM10 per transaction.
• All deposited funds must come from legitimate sources and belong solely to the member.
• RM98 does not accept third-party deposits. Any deposit identified as originating from a third party will be returned and the account may be suspended pending investigation.
• RM98 reserves the right to impose deposit limits based on our risk assessment and compliance evaluation.
• All deposits are in Malaysian Ringgit (RM). We do not accept foreign currencies.
• Deposited funds do not earn interest.

5 Withdrawal of Funds

Member RM98 may withdraw their funds subject to the following conditions:

• The minimum withdrawal is RM30 per transaction.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Withdrawals will be credited to the same payment method used for the deposit, except in special circumstances approved by RM98.
• Withdrawal processing time is 3–10 minutes for standard members and faster for VIP members, subject to routine security checks.
• RM98 reserves the right to delay withdrawals by up to 5 business days for compliance and identity verification purposes.
• Withdrawals exceeding RM10,000 per day may require additional verification.

6 Bonuses & Promotions

All bonuses and promotions offered by RM98 subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Each bonus may only be claimed one time only unless otherwise stated in the relevant promotional terms.
• Wagering requirements typically range between 5x to 35x of the bonus value, depending on the promotion type.
• The welcome bonus is only available to new members who have not made any prior deposits.
• RM98 reserves the right to modify, suspend, or cancel any promotion without prior notice.
• Any attempt to abuse the bonus system — including registering multiple accounts, coordinating between players, or using automated software — will result in the cancellation of all bonuses and possible account closure.
• The maximum bet limit while using bonus funds is RM20 per bet unless otherwise stated.
• Certain games may be excluded from contributing to bonus wagering requirements — please refer to the specific promotion terms for details.

7 Game Rules

All games on the platform RM98 – including slots, Live Casino, badminton betting, Malaysia Super League & EPL football betting, e-sports, and jackpots – are subject to the following terms:

• All games use RNG (Random Number Generator) technology independently verified by a third party to ensure complete fairness.
• The RTP (Return to Player) for each game is available in the respective game information.
• In the event of a technical disruption or system failure during gameplay, RM98 reserves the right to void or cancel the affected bets and return the stake to the member.
• For Sports Betting and e-sports, results are determined based on recognised and verified sources. RM98 is not liable for results disputed by tournament organisers.
• RM98 reserves the right to limit or decline any wager without providing a reason.
• Confirmed bets may not be cancelled by the member except where expressly permitted under RM98's Sports Betting terms.

8 Account Security

Your account security at RM98 is a shared responsibility. As a member, you are responsible for:

• Keeping your username and password strictly confidential and not sharing them with anyone.
• Use a strong, unique password that is not shared with any other platform.
• Enable two-factor authentication (2FA), available in your account security settings.
• Notify RM98 immediately if you suspect your account has been accessed without authorisation.
• Always log out of your account after each session, especially on shared devices.

RM98 will never ask for your password via email, live chat, phone, or any other communication channel. If anyone claiming to be RM98 requests your password, this is a fraudulent attempt and should be reported to us immediately.

9 Prohibited Activities

The following activities are strictly prohibited on the platform RM98 and may result in immediate account closure, forfeiture of funds, and legal action:

1. Multiple Account Registration – Holding more than one RM98 account, whether using the same or different identities.
2. Money Laundering – Using the RM98 platform to process or conceal funds obtained through illegal means.
3. Fraud & Manipulation – Any attempt to manipulate games, systems, or outcomes through technical or other means.
4. Member Collusion – Colluding with other members to exploit game vulnerabilities or bonus systems.
5. Use of Automated Software – Using bots, automated scripts, or other unauthorised software to play or interact with the platform.
6. Identity Misuse – Using another person's identity, documents, or payment information.
7. Bonus Abuse – Exploiting loopholes to abuse bonus offers, including opening new accounts solely to claim bonuses.
8. Chargebacks & Fraudulent Disputes – Filing a dishonest deposit dispute with a bank or payment provider after the funds have already been used.

10 Account Closure & Suspension

RM98 reserves the right to suspend or close any member's account at any time for the following reasons:

• Breaching any part of these Terms & Conditions.
• Suspected fraud or illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Upon request by the relevant authorities.
• Other regulatory compliance reasons.

If an account is closed for reasons not involving member misconduct, RM98 will return any valid fund balance in the account to the member via the original payment method within 5–10 business days. Funds associated with fraudulent activity or breaches of these terms may not be returned.

Members may also request voluntary account closure at any time by contacting the support team RM98. This process requires identity verification, and any eligible fund balance will be returned.

11 Limitation of Liability

To the extent permitted by law, RM98 is not liable for:

• Financial losses incurred by members as a result of betting or gaming outcomes.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or regulatory decisions.
• Acts or omissions by third-party service providers, including payment providers.
• Temporary technical failures causing delays in transactions or access to the platform.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their login credentials.

Maximum liability RM98 to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

12 Responsible Gaming

RM98 believes that gambling should be enjoyed as entertainment, not as a source of income or a solution to financial difficulties. We provide a range of tools to help members manage their playing habits:

• Deposit Limit – Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit – Set a maximum loss amount within a specified period.
• Play Time Limit – Set a reminder or limit on how long you play each day.
• Cooling-Off Period – Take a break from the platform for 1–30 days without closing your account.
• Temporary Self-Exclusion – Exclude yourself from the platform for 1 month to 6 months.
• Permanent Self-Exclusion – Permanently close your account for those who require more serious intervention.

If you feel that gambling is beginning to affect your life or the lives of those close to you, please contact our support team RM98 or refer to the Responsible Gaming for more information and support resources.

13 Amendments to Terms & Conditions

RM98 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on the RM98 website.

It is the member's responsibility to review these Terms & Conditions periodically. Continued use of the RM98 platform following any amendment constitutes the member's acceptance of the revised terms.

The date of the most recent amendment will always be displayed at the top of this page for members' reference.

14 Governing Law & Jurisdiction

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which RM98 is registered and operates. Any dispute arising from or in connection with these Terms & Conditions or the use of the RM98 platform shall be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation, the dispute shall be referred to binding arbitration in accordance with the rules set by the relevant jurisdiction. The arbitration decision is final and binding on both parties.

If you have any questions regarding these Terms & Conditions, please contact the support team RM98 at support@rm98.io or via live chat, available 24 hours a day, 7 days a week.