RM98 takes the privacy and security of members' personal data very seriously. This page clearly explains how we collect, use, store, and protect your information.
Six core personal data protection commitments we make to every RM98 member
All data transmitted between your device and RM98's servers is encrypted using 256-bit SSL protocol — the same standard used by leading financial institutions in Malaysia.
RM98 has never and will never sell, rent, or transfer members' personal information to any third party for marketing or commercial purposes without the member's explicit consent.
The RM98 platform is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle your data in accordance with the legal framework established by the Malaysian government.
You have the right to access, correct, or request the deletion of your personal data held by RM98. Requests may be submitted to our support team at any time.
RM98 retains your personal data only for as long as necessary for service and legal compliance purposes. Data that is no longer required is securely deleted.
In the event of any data security breach that may affect member information, RM98 will notify the affected members within the timeframe required by law.
Quick Summary: RM98 only collects data necessary to deliver our services, does not sell your data to any party, and gives you full control over your personal information. This Privacy Policy sets out our commitments in detail and is legally binding on RM98.
This Privacy Policy is published by RM98 ("we", "platform") and applies to all users of the rm98.io website and related services ("members", "you"). It sets out in detail how we collect, use, disclose, transfer, and store your personal information in connection with your use of the RM98 platform.
RM98 comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection legislation. By using the RM98 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform.
We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, straightforward language – not in dense legal jargon. You have the right to know exactly what happens to your data, and we are committed to keeping you informed.
RM98 collect various categories of personal data depending on the nature of your interactions with our platform:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Service communications, transaction verification |
| Financial Data | Payment methods (TNG, GrabPay, FPX), deposit/withdrawal records | Transaction processing, fraud prevention |
| Technical Data | IP address, device type, web browser, access time | Security, technical troubleshooting |
| Gaming Data | Betting history, game preferences, account activity | Responsible gaming, service personalisation |
| Communication Data | Live chat records, support emails, and filed complaints | Customer service improvement |
Note: RM98 does not collect sensitive data such as biometric information, medical records, or political views. We only request data that is strictly necessary to provide our services to you.
Your personal data is collected through several means:
RM98 use your personal data only for legitimate purposes directly related to the provision of our services. The primary purposes for which your data is used are as follows:
Minimum Necessity Principle: RM98 uses your data solely for the purposes stated above. We do not use your data for unrelated purposes without first obtaining your fresh consent.
RM98 do not sell or rent your personal data to any third party. However, in certain situations, we may need to share your data with the following parties:
All third parties that receive member data RM98 bound by strict confidentiality agreements and are only permitted to use that data for specified purposes. RM98 is responsible for ensuring these third parties uphold data protection standards equivalent to our own.
RM98 does not share your data with advertising companies, data brokers, or any commercial entity not directly involved in the delivery of our platform services.
Your personal data is stored on secure servers protected by multiple layers of security. RM98 employ comprehensive technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction:
Retention Period: Active account data is retained for the duration of the active account period plus 7 years to comply with legal and audit requirements. Data from closed accounts will be deleted or anonymised once the mandatory retention period has expired.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by RM98:
You have the right to obtain a copy of the personal data we hold about you.
You have the right to correct any data that is inaccurate or incomplete.
You may request the deletion of your data under certain circumstances provided for by law.
You may opt out of data processing for direct marketing purposes at any time.
You may request your data in a machine-readable format for the purpose of transfer.
You may request a restriction on the processing of your data under certain circumstances.
To submit any request relating to the rights above, please contact the privacy team at RM98 at privacy@rm98.io. We will respond to your request within 14 business days. In complex cases, this period may be extended to 30 days, and you will be notified accordingly.
RM98 uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the RM98 website.
We use three types of cookies:
| Cookie Type | Purpose | Period |
|---|---|---|
| Required for core platform functions such as login sessions and security | Session / 30 days | |
| Saves your preferences such as language and display settings for your convenience | 1 year | |
| Helps us understand how users interact with the platform for improvement purposes | 2 years |
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain functions of the platform. RM98.
Platform RM98 is intended for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on the RM98 platform without authorisation are urged to contact us immediately at support@rm98.io.
Platform RM98 may contain links or references to third-party websites or services. This Privacy Policy applies solely to the RM98 platform and not to any external websites or services.
RM98 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, particularly when sharing any personal information on those sites.
RM98 reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service enhancements. Any amendments will take effect upon publication on this page.
For material and significant amendments, RM98 will notify members via email or platform notification with reasonable notice before any changes take effect. Your continued use of the RM98 platform after the effective date of an amendment will be considered your acceptance of the updated Privacy Policy.
The date of the latest amendment is always displayed at the top of this page. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way RM98 handling your personal data, please contact us through the following channels:
RM98 Data Protection Officer
Email: privacy@rm98.io
General Support: support@rm98.io
Response Time: 14 business days
You may also lodge a data protection complaint with Malaysia's Department of Personal Data Protection (PDPD) if you believe your rights under the PDPA 2010 have been violated.
Over 500,000 Malaysian members have trusted RM98 with their personal data. Register your free account today and enjoy a safe, secure gaming experience.
By registering, you agree to RM98's Privacy Policy and Terms & Conditions.