RM98 FAQ – Complete Answers for Malaysian Players

No. RM98 strictly enforces a one-account-per-person policy. Holding multiple accounts is a violation of RM98's Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of all balances held within them. If you are having trouble accessing an existing account, please contact our support team for immediate assistance.

You must be at least 18 years old to register and play at RM98. This is an absolute requirement that RM98 takes seriously. During registration, you are required to confirm that you have reached this minimum age. RM98 reserves the right to request age verification at any time and to close any account that fails to provide it.

Log in to your RM98 account → click the profile icon at the top → select "Account Settings" → "Personal Information". You can update your email address, phone number, and full name. Some changes will require identity re-verification via OTP. Please contact support if you encounter any issues while updating your information.

To permanently close your RM98 account, please contact our support team via live chat or email at support@rm98.io. Make sure you withdraw all remaining balance before the closure process begins. Account closure is irreversible. If you simply need a break, we recommend using the temporary self-exclusion first.

Try the following steps if you have not received your RM98 verification email:

• Check your spam or junk mail folder
• Make sure the email address you registered with is correct
• Click "Resend Verification Email" on the login page
• If it still has not arrived after 10 minutes, contact RM98 support

You can also verify your account using your phone number as an alternative.

Yes. The Know Your Customer (KYC) process is a standard requirement for financial platforms. RM98 may ask you to verify your identity by submitting a copy of your MyKad when withdrawals exceed a certain threshold or when there is a security requirement. The process typically takes 1–2 business days and only needs to be completed once.

RM98 is a platform built exclusively for players Malaysia. Registration requires an active Malaysian phone number. Malaysian residents are welcome to sign up. If you are temporarily outside Malaysia, you can still access your existing account, though some local payment methods may not be available.

The minimum deposit at RM98 is RM10 only — among the lowest in the Malaysian online casino industry. There is no set maximum deposit limit, though daily limits may apply to new accounts until verification is complete.

RM98 accepts all major Malaysian payment methods:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow
• Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, and other Malaysian banks

All deposits are credited instantly to your RM98 account.

Deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are credited instantly within 1–2 minutes. FPX (internet banking) deposits are also typically instant, but may take up to 5 minutes depending on your bank's system. If your deposit has not been credited after 10 minutes, contact RM98 support with your payment slip.

No — RM98 does not charge any processing fees for deposits. Whatever you deposit goes entirely into your account. However, your bank or e-wallet provider may impose their own transaction fees — please check with your payment provider for details.

If your deposit fails, follow these steps:

• Check your bank account or e-wallet balance to confirm the funds were not reversed
• Try a different payment method (e.g., switch from FPX to TNG eWallet)
• Check your internet connection
• If the funds were deducted but not credited to RM98 within 30 minutes, contact support with proof of transaction (screenshot of receipt / bank statement)

The RM98 finance team will review and resolve the issue within 1–3 working hours.

Yes. As part of RM98's commitment to responsible gaming, you can set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions. Learn more on the Responsible Gaming.

For security and speed, RM98 recommends digital payment methods such as TNG eWallet, GrabPay, and DuitNow. Manual bank transfer may be available for large deposits — contact RM98 customer support for current bank account details and full instructions. Make sure you use the same name as your RM98 account when making a transfer.

RM98 offers exceptionally fast withdrawals for Malaysian players:

• E-Wallet (TNG, GrabPay, Boost, ShopeePay): 3–10 minutes
• DuitNow: 5–15 minutes
• FPX / Bank Transfer: 30 minutes to 2 hours

Withdrawals requiring KYC review may take 1–2 working days. Requests submitted during peak hours may take slightly longer.

The minimum withdrawal at RM98 is RM30. Maximum withdrawal limits depend on your account tier:

• Standard Account: RM5,000 per day
• Silver VIP Account: RM10,000 per day
• Gold VIP and above: RM20,000+ per day

VIP members enjoy higher withdrawal limits and faster processing priority.

Withdrawals may be delayed for the following reasons:

• Bonus wagering requirements have not been fully met
• Incomplete identity verification (KYC)
• Bank account details do not match the RM98 account name
• Account activity requiring additional security review
• Withdrawals exceeding the daily or weekly limit

Contact RM98 support to find out the specific reason and steps to resolve it.

RM98 does not charge withdrawal fees for standard withdrawals. However, if you make a withdrawal within 24 hours of a deposit with no gaming activity in between, a small admin fee may apply. This is to prevent system abuse. Please check Terms & Conditions for full details.

Yes, withdrawal requests still showing a "Processing" status can be cancelled via the Transaction History section in your account. Once a withdrawal has been processed and the funds dispatched, it can no longer be cancelled. If you urgently need to cancel a withdrawal that has already been sent, contact RM98 support immediately.

This is an important security requirement. RM98 only processes withdrawals to bank accounts or e-wallets registered under the same name as your RM98 account. This ensures your funds reach the right person and helps prevent money laundering. Please make sure your full name is consistent across your RM98 account and your bank account or e-wallet.

The RM98 welcome bonus is credited automatically after making your first qualifying deposit. No promo code is required. RM98's system will automatically recognise you as a new member and credit the bonus within minutes of your deposit being confirmed. Please make sure you read the Terms & Conditions for the applicable wagering requirements.

The wagering requirement is the number of times you must wager your bonus amount before it can be withdrawn as cash. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must wager RM2,000 before you can withdraw the bonus funds. Check the promotions page or Terms & Conditions for the specific terms of each RM98 bonus.

Yes! RM98 offers a range of bonuses for existing members, including:

• Weekly reload bonus (deposit on selected days to receive an additional bonus percentage)
• Daily or weekly cashback based on net losses
• Free spins on selected slots
• Special promotions for badminton matches, EPL, and the Malaysia Super League
• Exclusive VIP programme rewards

Check the RM98 promotions page every week for the latest offers.

Yes, you can choose to opt out of bonuses if you prefer not to be subject to wagering requirements. Some experienced players choose to play without bonuses so they can withdraw their winnings without any conditions attached. Contact RM98 support before making a deposit if you wish to play bonus-free, and our team will flag your account accordingly so you no longer receive automatic bonuses.

Yes, most RM98 bonuses have an expiry date. Welcome bonuses typically must be used within 7–30 days (depending on the bonus type). Weekly reload bonuses generally need to be used within the same week. Free spins may only be valid for 24–72 hours. Check the details of each bonus under "My Bonuses" in your account for the specific expiry date.

The RM98 referral programme lets you earn commissions whenever your friends sign up and play using your referral code. Each time a friend makes a deposit, you receive a percentage as a referral reward. There is no limit to how many friends you can refer. Log in to your RM98 account and go to the "Referral" section to get your unique code.

If a bonus you were entitled to has not been credited, follow these steps:

• Make sure you meet the minimum requirements (e.g. minimum deposit to claim a bonus)
• Check that the bonus offer is still active and has not expired
• Wait up to 15 minutes, as some bonuses require processing time
• Contact RM98 support with your deposit transaction number if the issue persists

Yes. All games on RM98 use Random Number Generator (RNG) that has been verified and audited by independent third parties to ensure fairness. RM98's slots, Live Casino, and table games are provided by licensed, world-class software providers. Game outcomes are entirely random and cannot be manipulated.

RM98 offers over 1,000 games covering:

• Slots: Classic 3-reel slots, 5-reel video slots, Megaways slots, progressive slots
• Live Casino: Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo with real dealers
• Sports Betting: Badminton (Thomas Cup, BWF World Tour), Football (EPL, Malaysia Super League, La Liga, UCL)
• E-Sports: Mobile Legends, DOTA 2, CS:GO, Valorant
• Jackpot: Progressive jackpots with prizes worth millions in MYR
• Table Games: Poker, Andar Bahar, Live Poker

Yes! Most slots and table games on RM98 offer a free demo mode. You can play demo games without logging in or making any deposit. It's the best way to familiarise yourself with game mechanics, special features, and payout rates before betting with real money. Demo mode is not available for Live Casino games and Sports Betting.

RM98 Sports Betting covers an extensive range of markets for every match. You can bet on:

• Match result (1X2 / Asian Handicap)
• Total goals (Over/Under)
• First/last goalscorer
• Live in-play betting during matches
• Parlay/Accumulator for multiple simultaneous matches

Malaysia Super League, EPL, La Liga, UCL, and over 50 other football leagues available.

Yes, the RM98 platform is fully optimised for mobile. All games — slots, Live Casino, Sports Betting, e-sports, and jackpots — can be played directly through your mobile browser on Android or iPhone, with no app download required. The mobile experience mirrors that of a desktop, with an interface optimised for touchscreens.

RTP (Return to Player) is the theoretical percentage of wagered money returned to players over time. Slots at RM98 have varying RTPs depending on the game — most fall between 94% to 98%. RTP information for each game can be found in the game details (the "i" or "Info" button within the game). A higher RTP means better long-term returns for players.

To bet on badminton at RM98:

• Log in and navigate to the "Badminton" section in the menu
• Select the tournament you want to bet on (BWF World Tour, Thomas Cup, All England, etc.)
• Choose your bet type — match winner, handicap, total points, or in-play betting
• Enter your stake amount and confirm your bet slip
• Track live results directly on the RM98 platform

Follow these simple steps to reset your RM98 password:

• Go to page Log In and click "Forgot Password?"
• Enter your Malaysian phone number or registered email
• You will receive an OTP code or reset link via SMS/email
• Enter the OTP code and set your new password
• Log back in with your new password

This process usually completes in under 3 minutes. If you do not receive the SMS/email, contact RM98 support.

To enable 2FA on RM98: Log in → Account Settings → Security → Two-Factor Authentication → click "Enable". You will need to verify your Malaysian phone number. Once 2FA is active, every new login will require a 6-digit OTP sent to your phone. We strongly recommend enabling 2FA for maximum account protection.

If you suspect your RM98 account has been accessed by an unauthorised party, take immediate action:

• Contact RM98 support instantly via live chat or support@rm98.io
• Request a temporary account freeze to prevent further losses
• Reset your password as soon as access to your account is restored
• Enable 2FA if you haven't already
• Review and terminate all active sessions in your security settings

The RM98 security team will investigate and help recover your account.

RM98 strictly complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Our data protection measures include:

• 256-bit SSL encryption for all data communications
• Passwords are stored using one-way bcrypt encryption that cannot be decrypted
• Personal data is never sold or shared with third parties without consent
• Round-the-clock system security monitoring by the RM98 IT team
• Member data is accessible only to authorised personnel

Always access RM98 through the official domain: rm98.io. Fake sites typically use near-identical spelling variations (e.g., rm-98.io, rm98.com). How to identify the legitimate RM98 site:

• The URL starts with https:// and displays a padlock icon in the browser
• The domain is rm98.io (not any other variation)
• The RM98 logo appears as normal

If you receive a message or email directing you to a suspicious RM98 site, do not click on it — contact our support team for verification.

Never. The RM98 team will never ask for your password, PIN, OTP, or credit/debit card information through any channel — including live chat, email, Telegram, or WhatsApp. If anyone claims to be an RM98 staff member and requests your confidential information, it is a scam. Report it to us immediately and do not share any information.

Your RM98 VIP level is upgraded automatically based on your cumulative deposit amount and betting activity. The more active you are, the faster you advance. RM98 has 6 VIP tiers: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Each tier unlocks better benefits, including higher withdrawal limits, exclusive bonuses, increased cashback, and a personal account manager for top-tier members. Learn more on the VIP Rewards.

RM98 VIP programme benefits include:

• Higher daily deposit and withdrawal limits
• Higher cashback rates (up to 15% for Elite tier)
• Exclusive reload bonuses not available to regular members
• Priority customer support — shorter queue times
• Dedicated personal account manager for Diamond tier and above
• Invitations to exclusive RM98 VIP events and tournaments
• Special birthday rewards

RM98 VIP points may expire if your account remains inactive for an extended period (typically 90 days without any betting activity). To maintain your VIP tier, make sure you play at least once every 90 days. VIP tiers may also be reviewed monthly based on your recent activity. Review the full VIP programme terms in Terms & Conditions.

Log in to your RM98 account → go to "VIP Rewards" in your account menu → view all rewards eligible for redemption → click "Redeem" to credit the reward to your game balance. Certain premium rewards (such as birthday gifts or special bonuses) will be credited automatically by the RM98 system. Contact your VIP account manager if you have questions about a specific reward.

Self-exclusion can be activated via: Account Settings → Responsible Gaming → Self-Exclusion. Choose a duration: 1 month, 3 months, 6 months, or permanent. Self-exclusion cannot be reversed before the period ends. For permanent self-exclusion, please contact RM98 support directly. Learn more on the Responsible Gaming.

RM98 takes problem gambling seriously. If you or someone you know is struggling with gambling, help is available. You can also:

• Using the control tools in your RM98 account (deposit limits, time limits, cooling-off)
• Contact RM98 support for self-exclusion guidance
• Talk to a trusted family member or friend

Remember – gaming should be entertainment. If it stops being fun, take a break.

RM98 provides 6 responsible gaming control tools, all free to activate:

• Deposit Limit: Set daily, weekly, or monthly limits
• Loss Limit: Block deposits once losses reach the set limit
• Session Time Limit: Set a maximum session duration
• Cooling-Off Period: 1–14 day break
• Temporary Self-Exclusion: 1–6 months
• Permanent Self-Exclusion: Permanently close account