RM98 believes gambling should be enjoyable entertainment – not a source of stress or burden. We provide the tools, resources, and support every Malaysian member needs to play in a healthy and responsible way.
For most Malaysian players, spinning slots, enjoying Live Casino, or placing bets on badminton matches and Super League football is a fun way to unwind and try their luck after a long day. It's a perfectly valid form of entertainment when enjoyed responsibly.
However, RM98 aware that for a small number of players, gambling can shift from a form of entertainment to something more problematic — especially when financial stress, emotional strain, or other life pressures come into play. That's where responsible gaming plays a very important role.
As a platform serving over 500,000 Malaysian members, RM98 takes this responsibility very seriously. We don't just provide entertainment – we also ensure a safe environment where players can enjoy their experience without the risk of losses beyond their means. The RM98 responsible gaming designed not as a formality, but as a genuine commitment to our members' wellbeing.
RM98's Core Principles: Gambling is entertainment. If it stops being fun and starts causing anxiety, financial stress, or relationship problems – that's a sign you need to step back and seek help. RM98 is here to support you at any time.
In this section, you'll find everything you need to know about how to play responsibly at RM98 – from the control tools we provide, to recognising warning signs, and the support resources available to you.
Decide on the maximum amount you're comfortable losing and stick to it. Never use money set aside for daily necessities.
"Chasing losses" is a common trap. Today's losses don't have to be recovered today.
Set time limits and take regular breaks. Knowing when to stop is an important skill.
Avoid playing when you're angry, upset, or stressed. Poor emotional states lead to impulsive decisions — and bigger losses.
There's no shame in asking for help. RM98 and other support resources are always here for you.
All these tools are available free of charge in your account settings and can be activated at any time
Set daily, weekly, or monthly deposit limits to control how much you load into your RM98 account.
Set the maximum loss amount you're comfortable with. Once the limit is reached, the system will automatically block any further deposits.
Control how long you play per session or per day. An automatic reminder will be sent when your set time is almost up.
Need a short break? Use the play break feature to step away for a while without having to close your account.
For a longer break, the temporary self-exclusion option prevents you from accessing your RM98 account for a set period.
For those who need a permanent solution, permanent self-exclusion closes your account and prevents re-registration.
How to Access These Tools: Log in to your RM98 account → Account Settings → Responsible Gaming. All of the above tools are free and can be activated in under 2 minutes. If you need assistance, our 24/7 support team is available via live chat.
Beyond self-control tools, RM98 also takes proactive steps to protect all members
Every new registration at RM98 through a comprehensive age verification process. We require a valid identity document (MyKad) to confirm that all members are 18 years of age or older. Minors are not permitted to use the RM98 platform under any circumstances.
RM98's system continuously monitors member play patterns to identify signs of problem gambling, such as sudden deposit spikes, loss-chasing behaviour, or excessively long play sessions. Our team will reach out personally to any member showing these signs.
RM98 does not send promotions or advertisements to individuals who are under self-exclusion, those who have set strict limits, or to anyone showing signs of problem gambling. Our marketing is designed for players who play responsibly.
RM98 provides educational information and guidance on the risks of gambling, how to manage money wisely, and how to seek help. We believe an informed player is a more responsible player.
All customer support agents RM98 undergo specialised training to identify and assist players who may be experiencing gambling problems. They are trained to respond with empathy, without judgement, and to direct members to appropriate support resources.
All member funds are held in accounts completely separate from RM98's operating funds. This means your money is always available for withdrawal at any time, even if you decide to stop playing.
The earlier you identify a problem, the easier it is to get help. Be honest with yourself.
You find yourself using money meant for essentials such as rent, utility bills, or food for gambling instead.
You feel a strong urge to keep playing after a loss, hoping to win back what you've lost – and the situation keeps getting worse.
You hide your gambling activity or the amount you've spent from family members, your partner, or friends.
Gambling begins to interfere with work, school, family responsibilities, or social activities you once enjoyed.
You find yourself borrowing money from others or using a credit card solely for gambling.
You become irritable, anxious, or stressed when unable to gamble, or use gambling as an escape from your problems.
You find that small bets no longer give you a thrill and need to wager increasingly larger amounts to feel the same "kicks".
You've tried multiple times to cut back or stop gambling but haven't been able to, even though you know it's causing problems.
Thoughts about gambling, planning your next bet, or figuring out how to get money to gamble constantly occupy your mind.
If you identify 3 or more of the above signs in yourself, we strongly encourage you to contact the RM98 support team immediately, use the self-exclusion tool, or reach out to the helplines listed below. Acknowledging the problem is the single bravest and most important first step.
Check all statements that have been true for you in the past 30 days. This is a personal assessment – there are no right or wrong answers.
I have spent more than I planned while playing on RM98 or any other platform.
I have tried to chase my losses by continuing to play after a bad run.
I have hidden my gambling activity or the amount I've spent from family or friends.
Gambling has caused me to neglect work, family, or other responsibilities.
I have borrowed money or used funds meant for essentials (rent, bills, food) for gambling.
I feel uncomfortable, anxious, or irritable when I haven't been able to play for an extended period.
Join a community of 500,000+ Malaysian members who enjoy gambling as responsible entertainment. Create a free account and use our control tools from day one.